Warranty, resizing and upgrades

Lifetime Limited Warranty

This warranty is given by Lavandela LLC. Our contact details, including our address, are at the end of this page.

Who is covered. The original buyer of a Lavandela ring, pendant or pair of earrings, and the person they gave it to as a gift.

What is covered. Faults in materials or workmanship in the 18K gold metalwork, settings, prongs, bezels, clasps and fittings of finished jewellery bought from Lavandela, for as long as you (or the person you gave it to) own the piece. This includes accent diamonds, the small diamonds in a setting, that come loose or fall out because of a fault in how they were set: we tighten them, or replace them with matching natural diamonds.

What we will do. If we find a fault covered by this warranty, we will repair the piece. If it cannot be repaired, we will replace it with the same or an equivalent piece.

What is not covered.

Loss or theft of the piece, or loss of its centre diamond.
Accent diamonds lost because of impact, damage or wear, or after work on the piece by anyone other than Lavandela. When we inspect the piece, bent or worn prongs or impact marks show the cause, and we tell you what we find.
Accidental damage, misuse, or damage from impact, heat or chemicals.
Normal wear over time, such as scratches, thinning of a band or prongs through wear, and changes in surface finish or plating.
Damage caused by, or after, resizing, repair or alteration by anyone other than Lavandela.
Pieces we did not make.

How to make a claim. Email orders@lavandela.com with your order reference, which is your proof of purchase, a short description and, if you can, a photograph, or call or WhatsApp +44 7975 666888. We send you a prepaid, insured shipping label, inspect the piece, and tell you what we will do and when you can expect it back.

Costs. We pay all the costs of a claim under this warranty, including parts, labour and insured shipping in both directions.

Insurance and care. This warranty does not cover loss, theft or accidental damage, so we recommend that you insure your jewellery. Your order confirmation and grading report show what you bought and what you paid. Prongs and settings wear with daily use, so it is worth having them checked by a jeweller from time to time.

Your legal rights. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It does not limit any implied warranty you have by law, such as the implied warranty of merchantability. The limits on our responsibility in our Terms and conditions do not apply to this warranty.

If you live in the European Union or the United Kingdom, you have a legal guarantee that goods must conform to the contract (in the EU, for at least two years from delivery), and rights under the UK Consumer Rights Act 2015. This warranty is in addition to those rights and does not affect them. If you live in Canada, this warranty is in addition to your rights under the laws of your province.

If you live in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods.

Your diamond and its grading report

The Lifetime Limited Warranty above covers the metalwork of finished jewellery and how its accent diamonds are set, not the centre diamond itself. Each diamond we sell comes with its grading report from the laboratory named on it, and that report describes the stone.

If your diamond is not the one on its report. If you find that your diamond has a treatment its grading report does not disclose, we will take it back and refund you in full, at any time. If, within 30 days of delivery, you find that the diamond you received is not the diamond described in its grading report, because its report number or laser inscription does not match, or its weight or measurements clearly differ from those on the report, tell us. We will take it back and replace it or refund you in full, at no cost to you. This applies to loose diamonds and to diamonds set in a piece, including engraved pieces.

A later grading of the diamond, by the same or another laboratory, that reaches a different result is not a mismatch. Chips or other damage that happen after delivery are not covered. This does not limit your legal rights if a diamond is not as described. You can also return a loose diamond for any reason within 30 days of delivery under our returns policy.

Complimentary resizing

We resize a ring once, free of charge, within the first year after delivery, where the design allows. Some designs, such as those with diamonds set all the way around the band, cannot be resized. Insured shipping both ways is included. We quote further resizing before we do it. Resizing by us does not affect your warranty, but a resized ring can no longer be returned under our 30-day returns policy.

Lifetime diamond upgrade

You can trade in a natural diamond graded by GIA or IGI and bought from Lavandela, whether loose or as the centre diamond of a piece, towards a new natural diamond graded by GIA or IGI from us, at any time. Terms of the upgrade:

You receive credit equal to the price you paid for the original diamond. The credit excludes the setting, engraving, delivery and any taxes or duties.
The new diamond must cost at least twice the price you paid for the original diamond.
The original diamond must be undamaged, must match its grading report, and must be sent back with that report.
The credit can only be used towards the new diamond and cannot be paid out in cash.
A diamond or piece bought through the upgrade programme cannot be returned, except under your legal rights if it is faulty or not as described.

To arrange an upgrade, email orders@lavandela.com or call or WhatsApp +44 7975 666888.

Contact

Lavandela LLC
Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA
Email: orders@lavandela.com
Phone and WhatsApp: +44 7975 666888, 24 hours a day, 7 days a week